We try our best to give you excellent quality and alluring jewelry design, but if you are not satisfied with your ordered product then Ammu’s returns and exchange policy gives you an option to return or exchange items purchased for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pickup at your location. In such cases, we will credit the shipping costs in the form of Ammu’s credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
3-day replacement / return guarantee
All products sold by us are covered under our 3-day replacement/goods return policy. If the ordered product does not fit, you or is damaged or defective then we shall replace it within 3 days. Follow the given procedure to return the product:
To get your product replaced please contact our customer care executive at +91 9353707303 or email us at email@example.com within 3 working days from the date of delivery.
The product shall not be eligible for return or replacement under this policy under certain situations. Check for the EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact
- If the original box containing the product get damaged
- If the product is washed
- If the product is not in its original state
- If the product is returned without its original packing & jewelry
- Product without a valid or readable serial number, including but not limited to products with missing, damaged, tampered or with unreadable serial number.
- If your self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- Ammu’s will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Ammu’s would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
- Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- If your self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.
How to return a purchased item?
To return your ordered product please call our customer care executive at: – +91 9353707303 or email us at — firstname.lastname@example.org Our customer care executive will help you to follow the further process.
Please note that if the product has been damaged in-transit please contact our customer care executive who will guide you in preparing the product return shipment.
Refund for returned product
Once you have shipped the product & it reaches us, then it shall be inspected by our executive officer. If our inspecting officer finds the concerns raised by you are genuine & he is satisfied that there is indeed a problem with the product; then we shall refund the purchase amount to your bank account. Please note that the inspecting officer’s decision on the matter shall be final & binding.
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